Shipping and Return Policy
Shipping
We currently do not offer international shipping. However, we are constantly looking into possibilities to expand our shipping options in the future. All shipments from Amielli.com are fully insured during transit and require a signature upon delivery. Please be aware that additional delivery attempts may accrue additional charges. Unfortunately, we are unable to ship to APO, FPO, DPO, and PO boxes.
All orders are shipped from our California Design Studios. During non-holiday seasons, please expect your purchase to be prepared and shipped within 10 business days from the date of order. However, during holiday seasons, we strive to ship all orders within 20 business days. This extended timeframe ensures that our artisans can devote meticulous care and attention to create each individual piece. We apologize for any inconvenience this may cause. In-store pickup is currently unavailable for items purchased on Amielli.com.
Returns
We hope that you love your Amielli item, but if you are considering a return, please be aware that your purchase may be returned for full credit consideration within 15 calendar days from the date of shipment. However, the item must be in its original condition with original packaging and absolutely no signs of wear. Please note that all items purchased on Amielli.com must be returned through the Amielli.com process. Items that show visible signs of wear and tear will not be eligible for return or exchange.
If you wish to return an item, please go to Amielli.com and log into your account. Click on
Shipping
We currently do not offer international shipping. However, we are constantly looking into possibilities to expand our shipping options in the future. All shipments from Amielli.com are fully insured during transit and require a signature upon delivery. Please be aware that additional delivery attempts may accrue additional charges. Unfortunately, we are unable to ship to APO, FPO, DPO, and PO boxes.
For orders above $250, free ground shipping is provided. All orders are shipped from our California Design Studios. During non-holiday seasons, please expect your purchase to be prepared and shipped within 10 business days from the date of order. However, during holiday seasons, we strive to ship all orders within 20 business days. This extended timeframe ensures that our artisans can devote meticulous care and attention to create each individual piece. We apologize for any inconvenience this may cause. In-store pickup is currently unavailable for items purchased on Amielli.com.
Returns
We hope that you love your Amielli item, but if you are considering a return, please be aware that your purchase may be returned for full credit consideration within 15 calendar days from the date of shipment. However, the item must be in its original condition with original packaging and absolutely no signs of wear. Please note that all items purchased on Amielli.com must be returned through the Amielli.com process. Items that show visible signs of wear and tear will not be eligible for return or exchange.
If you wish to return an item, please go to Amielli.com and log into your account. Click on
Shipping
We currently do not offer international shipping. However, we are constantly looking into possibilities to expand our shipping options in the future. All shipments from Amielli.com are fully insured during transit and require a signature upon delivery. Please be aware that additional delivery attempts may accrue additional charges. Unfortunately, we are unable to ship to APO, FPO, DPO, and PO boxes.
For orders above $250, free ground shipping is provided. All orders are shipped from our California Design Studios. During non-holiday seasons, please expect your purchase to be prepared and shipped within 10 business days from the date of order. However, during holiday seasons, we strive to ship all orders within 20 business days. This extended timeframe ensures that our artisans can devote meticulous care and attention to create each individual piece. We apologize for any inconvenience this may cause. In-store pickup is currently unavailable for items purchased on Amielli.com.
Returns
We hope that you love your Amielli item, but if you are considering a return, please be aware that your purchase may be returned for full credit consideration within 15 calendar days from the date of shipment. However, the item must be in its original condition with original packaging and absolutely no signs of wear. Please note that all items purchased on Amielli.com must be returned through the Amielli.com process. Items that show visible signs of wear and tear will not be eligible for return or exchange.
If you wish to return an item, please go to Amielli.com and log into your account. Click on your account/profile icon and select the order and item that you would like to return. Follow the directions on the screen to submit your Return Request. Please note that Amielli.com will timestamp your Return Request to ensure that your item is within the timeframe that is eligible for return. After submitting your request, you will receive an email within one to two business days from the Amielli.com Customer Excellence team, which will include a Return Authorization Form, a return shipping label, and instructions about what must be included on both the inside and exterior of the return package.
Once we receive your item for return and verify that it is in original condition, we will send you a confirmation email and issue a refund to your credit card within 30 days. Please note that any shipping and insurance expenses will not be refunded.
Exchanges
Unfortunately, our current policy does not accommodate product exchanges. In the event that you wish to replace a previously purchased item with another product, we kindly request that you initiate a return for the original purchase and proceed to purchase the desired item separately. and select the order and item that you would like to return. Follow the directions on the screen to submit your Return Request. Please note that Amielli.com will timestamp your Return Request to ensure that your item is within the timeframe that is eligible for return. After submitting your request, you will receive an email within one to two business days from the Amielli.com Customer Excellence team, which will include a Return Authorization Form, a return shipping label, and instructions about what must be included on both the inside and exterior of the return package.
Once we receive your item for return and verify that it is in original condition, we will send you a confirmation email and issue a refund to your credit card within 30 days. Please note that any shipping and insurance expenses will not be refunded.
Exchanges
Unfortunately, our current policy does not accommodate product exchanges. In the event that you wish to replace a previously purchased item with another product, we kindly request that you initiate a return for the original purchase and proceed to purchase the desired item separately. and select the order and item that you would like to return. Follow the directions on the screen to submit your Return Request. Please note that Amielli.com will timestamp your Return Request to ensure that your item is within the timeframe that is eligible for return. After submitting your request, you will receive an email within one to two business days from the Amielli.com Customer Excellence team, which will include a Return Authorization Form, a return shipping label, and instructions about what must be included on both the inside and exterior of the return package.
Once we receive your item for return and verify that it is in original condition, we will send you a confirmation email and issue a refund to your credit card within 30 days. Please note that any shipping and insurance expenses will not be refunded.
Exchanges
Unfortunately, our current policy does not accommodate product exchanges. In the event that you wish to replace a previously purchased item with another product, we kindly request that you initiate a return for the original purchase and proceed to purchase the desired item separately.